To Report Adverse Events and special situations for non-medical device products, regardless of the severity or causal relationship of event, forward the information accordingly, as soon as possible, within 24 hours, to the appropriate country contact below.
If you have general questions about any of our products, please visit our Worldwide Locations page for local contact information for
Upon contacting our team, please note the following:
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Albania | Albanian drugsafety@bausch.com |
Argentina, Uruguay, Chile, Paraguay, Bolivia | Spanish ARG-UFV@bausch.com ✆ +54 11 4718 4225; ✆ +54 911 61404874 |
Australia / New Zealand | English AU.Drugsafety@bausch.com ✆ 1800 251 150 |
Brazil | Portuguese farmacovigilancia@bausch.com ✆ 0800 702 6464 |
Bulgaria | Bulgarian pharmacovigilance.bulgaria@bausch.com |
Canada | French and English BLCanada.Medinfo@bausch.com ✆ +1-888-459-5000 ![]() |
China | Chinese (Simplified) pv.China@bausch.com ✆ + 86 400 060 9855 |
Colombia | Spanish farmacovigilancia.latam@bausch.com ✆ ++ 52 (55) 4373 1379 |
Croatia | Croatian pharmacovigilance.croatia@bausch.com ✆ +385 1 6311 833 ![]() |
Cyprus | Greek kypropharm@kypropharm.com ch.michaelidou@kypropharm.com ![]() pv@msjacovides.com.cy tasia.kakos@msjacovides.com.cy ✆ +357 22056300 ![]() |
Czech Republic | Czech pv.czechia@bausch.com |
Estonia | Estonian pharmacovigilance.estonia@bausch.com |
France | French Drugs, food supplements, cosmetics, biocides: pharmacovigilance_france@bausch.com ✆ + 33 4 67 12 30 46 ![]() |
French West Africa / North Africa / Egypt | French pv.northafrica@bausch.com ✆+216 29 35 83 04 |
Germany/Austria | German Arzneimittelsicherheit@Bausch.com ✆ 0049 30 33 0 93 – 0 ![]() |
Greece | Greek Pharmacovigilance.Greece@bausch.com ✆ 302108108460 ![]() |
Hong Kong | Traditional Chinese, English Vigilance.HK@bausch.com ✆ +852 2213-3333 ![]() |
Hungary | Hungarian pharmacovigilance.hungary@bausch.com ✆ 0036 1 345 5900 ![]() |
India | English consumercare.India@bausch.com ✆ 1800 267 7707 |
Indonesia | Bahasa Indonesia vigilance.id@bausch.com ✆ +62 21 252 6591 ![]() |
Ireland | English Pharmacovigilance.UK@bausch.com ✆ +44 7823 536058 |
Italy | Italian Pharmacovigilance.Italy@bausch.com ✆ 0039 02 2740 7333 ✆ 800276661 ![]() |
Japan | Japanese Pharmacovigilance.JPN@bausch.com ✆ +81 3 5763 3794 ![]() |
Korea | English / Korean Safety.Korea@bausch.com ✆ + 8280-080-3378 |
Kosovo | Albanian / Serbian drugsafety@bausch.com |
Latvia | Latvian pharmacovigilance.latvia@bausch.com ✆ +371 6321 5160 |
Lithuania | Lithuanian pharmacovigilance@bausch.com |
North Macedonia | Macedonian drugsafety@bausch.com |
Malaysia | English vigilance.my@bausch.com ✆ +60 3 8601 7000 ✆ + 60 3 8601 7001 |
Malta | English regvjsp@vjsalomone.com ✆ +356 99644126 ![]() |
México | Spanish farmacovigilancia.mexico@bausch.com ✆ (+52) 5543 73 1403 |
Middle East | English PV-MiddleEast@bausch.com ✆ (00)97147065900 |
Philippines | English vigilance.ph@bausch.com ✆ +632 8396 7470 |
Poland | Polish dzialania.niepozadane@bausch.com ✆ +48 801 080 023 |
Portugal | Portuguese Pharmacovigilance_iberia@bausch.com ✆ +351 214 241 425 |
Romania | Romanian Pharmacovigilance.Romania@bausch.com ✆ +40 374 102 600 ![]() |
Saudi Arabia | English PV-KSA@bausch.com PV-MiddleEast@bausch.com |
Serbia | Serbian pharmacovigilance.serbia@bausch.com ✆ +381 11 30 93 900 |
Singapore | English vigilance.sg@bausch.com ✆ +65 6834 9112 ✆ +65 6725 8011 |
Slovakia | Slovak pv.slovakia@bausch.com |
Slovenia | Slovenian pharmacovigilance.slovenia@bausch.com ✆ +386 41527918 |
South Africa / Sub Saharan Countries | English PV-SouthAfrica@bausch.com ✆ 21629358304 |
Spain | Spanish pharmacovigilance_iberia@bausch.com ✆ +34 916576300 |
Switzerland / Liechtenstein | German MBX_Pharmacovigilance.Switzerland@bausch.com ✆ +41 41 747 10 60 |
Taiwan | Traditional Chinese csrv.blt@bausch.com ✆ +886 800-004-088 ![]() |
Thailand | Thai Vigilance.TH@bausch.com ✆ + 66 2643 7888 ![]() |
Turkey | Turkish / English pv.turkey@bausch.com ✆ +90 212 371 82 00 ![]() |
Ukraine | Ukrainian Pharmacovigilance.Ukraine@bausch.com ✆ +38 044 459 04 84 ![]() |
United Kingdom (UK) | English Pharmacovigilance.UK@bausch.com ✆ +44 7823 536058 |
United States of America (USA) | English Contact Lens, Lens Care & Vision Accessories: BLCustomerCare@bausch.com Pharma Rx and OTC:blmc@eversana.com ✆ 1-800-553-5340 |
Region 2 (The Russian Federation/Republic of Belarus, Kazakhstan, Uzbekistan Kyrgyzstan, Turkmenistan, Armenia, Azerbaijan, Azerbaijan, Tajikistan, Moldova, Georgia, Mongolia) | Russian Pharmacovigilance.Russia@bausch.com Russia.Claims@bausch.com ✆ + 7 (495) 510 28 79 |
Belgium / Luxembourg / Netherlands | French / German / Dutch vigilance.benelux@bausch.com ✆ Belgium/Luxembourg: +32 (0)3 280 82 84 ✆ Netherlands: +31 (0)20 206 16 82 |
Nordic countries (Denmark / Finland / Norway/ Sweden / Iceland) | Danish / Finnish / Norwegian / Swedish se.pharmacovigilance@linkmedical.eu ✆ +46 18 71 30 60 |
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