Sales and Returns Policy + Satisfaction Guarantee Forms

Contact Lenses

Submit this information via mail.

Bausch + Lomb is confident that you will be fully satisfied with the Bausch + Lomb contact lenses your eye care professional has chosen for you.

If for any reason you are not satisfied with your Bausch + Lomb contact lenses, you may return opened boxes directly to Bausch + Lomb for a refund.* The return must be received by Bausch + Lomb within 90 days from the date of purchase. This offer is not valid if you have redeemed a Bausch + Lomb contact lens reward offer within the calendar year.

Unopened boxes must be returned to the original place of purchase for refund or exchange under the policies of the seller.

*Certain limitations, requirements, terms and conditions apply. See this form for details.

Product must be purchased before 12/31/22. Maximum value of reimbursement equals U.S. $150.00 for opened boxes. Claims must be received within 90 days of purchase date. Last valid date of purchase: 12/31/22. Limit one reimbursement claim per person per calendar year. The limitations and procedures set forth on the form above apply to all returns and must be fully complied with. This offer is not valid if you have redeemed a Bausch + Lomb contact lens reward offer within the calendar year. Allow 6-8 weeks for delivery. Returns of opened boxes must not be made to your eye care practitioner or eye care office. Fraudulent submission could result in federal prosecution under the U.S. Mail Fraud Statutes. Not responsible for lost, late or undelivered responses. Lenses will not be returned to patient once they have been submitted for refund.

NOTICE TO CUSTOMERS: If you or your doctor filed a claim for reimbursement from a third party payer (eg, insurance company, employer group, etc.) for the purchase of this product, you must notify your payer about this refund.

Forms

Sales/Returns Policy PDF

Unopened Lens Product Return Form PDF

Lens Product Quality Return Form PDF

Bausch + Lomb 90-Day Money-Back Guarantee PDF (MAIL-IN FORM)